Comsult provides a consulting service to assist and advise you on the design of your ICT system -- from the desktop to your network backbone and storage -- ensuring your ICT infrastructure incorporates the correct technology to support your business needs. The consulting service provides your company with the means to cater for a scalable solution that can cope with future growth and respond agilely to change. Our Disaster Recovery (DR) advisory service ensures your systems are protected and can be recovered in the event of failure.

Comsult has now extended it offering to include off-site backup and disaster recovery. A backup of your systems and data is created through physical collection or via the Web. The tapes or disks are then stored at protected off-site premises, enabling you to restore information -- the lifeblood of a business-- in the event of a disaster such as fire or theft.

We provide on-site, carry-in and online support through our trouble-ticketing system. Problems are promptly resolved with minimal inconvenience to our clients. Preventative maintenance is also offered through monitoring of the desktop environment and proactive identification of potential future problems. This service encompasses advice to users that require training or the replacement of a desktop.

Our Advanced Support division provides support for Microsoft and Linux servers. Preventative maintenance is ensured by advising you, among others, when PC and server hardware need to be refreshed.

On-site support is offered with the option of Service Level Agreements suited to your requirements and meeting the critical ICT needs of your business. Our consultants will analyse and establish your support needs, packaging these into a monthly retainer that suits your budget and does not compromise your business.

An alternative option is to contract a Comsult support technician on a full-time on-site basis without the hassle of increasing head count. An analysis is conducted to establish the general level of support required and a resource is allocated with the relevant skills.

The latest in our support service is our trouble-ticketing solution, a software-based programme that generates a trouble-ticket that is routed to our support desk via email. The ticket identifies the type of problem and level of urgency, ensuring the correct person with the correct skills receives the request and resolves the problem within the appropriate response time. Not only is the problem resolved but the solution also allows Comsult to identify and establish trends.

If your staff is proficient with the systems and applications required for them to do their jobs, it makes them more effective and productive with less support requirements. Comsult will analyse your staff training needs and requirements and, through its partners, provide onsite training. There is a specific focus on Windows and Microsoft Office applications, including Word, Excel and Outlook. The training includes suggested use of features within applications such as Outlook that enhance the management of tasks within allocated timeframes, increasing the potential to work ‘smart’ and more efficiently.

Not all boxed or packaged products meet the unique requirements of businesses to operate more efficiently and gain a competitive edge. Comsult is able to consult and develop custom written applications, websites and interactive websites, enabling businesses to extend their functionality or improve their service offering.